I bought Ink or the Fold Pass and it isn't showing up
- Make sure you're signed into the same Apple Account you bought with (Settings app → your name).
- In FOLDOUT, open Settings → Restore Purchases. Non-consumable items (Fold Pass, Monthly Pack) are restored from Apple; your Ink balance and everything you own are restored from your cloud save when you're signed in with Apple.
- If it's still missing after a minute, force-quit the app and reopen it.
- Still nothing? Contact us with "Purchase / Restore Problem", the date, and what you bought. Including your Apple receipt email speeds things up.
How do I get a refund?
Purchases are processed by Apple, so refunds are handled by Apple under the App Store's terms. Go to
reportaproblem.apple.com, sign in, and choose the FOLDOUT purchase. We can't issue App Store refunds ourselves. Ink that has already been spent can't be refunded.
Is there a subscription? Will I be charged again?
No. Every FOLDOUT purchase is a one-time charge. The Fold Pass and the Monthly Pack are tied to a season or a month, but they never renew or charge you automatically; if you want next season's pass, you buy it again on purpose.
What happens to my Fold Pass when the season ends?
Everything you claimed is yours to keep. Unclaimed tiers can be claimed until the season ends; after that the track resets for the new season and unclaimed rewards are gone. Seasons run for one calendar month; the countdown is shown on the pass page.
How do I delete my account?
In the app:
Settings → Account → Delete account. This removes your account, username, cloud save (maps, wardrobe, Ink, pass progress, stats), public profile and friends relationship data from our servers, and wipes progress on the phone. It can't be undone. Purchases are recorded by Apple and can still be restored to a new account where Apple allows it.
If you can't get into the app,
contact us with "Account / Data Request" from the email tied to your account and we'll delete it within 30 days.
Can I get a copy of my data?
Yes.
Contact us with "Account / Data Request" and your username. We'll send what we hold (it's small: your account identifier, username, save file and public profile) within 30 days. See the
Privacy Policy for exactly what we store.
"Waiting for opponent" takes a long time
Each mode has its own matchmaking pool, so you're only matched with players who chose the same mode. Classic is the busiest. If you're testing with a friend, both of you should press PLAY within a few seconds of each other in the same mode, and both must be signed into different Game Center accounts. You can also challenge a friend directly from their profile, which skips the pool.
Online says I need Game Center
Online matches, ranks, friends and challenges run on Apple's Game Center. Sign in at iPhone Settings → Games (or Game Center on older iOS), then come back to FOLDOUT. One-phone games never need it.
I lost my progress after reinstalling
Progress is saved to your account when you're signed in with Apple. Reinstall, sign in with the same Apple Account, and it comes back. If you played as a guest, progress lives only on that phone and can't be recovered after the app is deleted; sign in with Apple to protect it going forward.
Why don't one-phone games pay Ink or XP?
Because you'd be paying yourself. Ink and XP come from online folds where the outcome is against another player. One-phone games are for playing across the table and still count toward your phone's game stats.
How do I change my username?
Settings → Account. Usernames are 3–12 characters, letters, numbers and underscores. Offensive names may be reset.
Which devices are supported?
iPhone running iOS 17 or later. Online play needs an internet connection and Game Center.
